湖北体育科技

本研究以武汉市为例，基于SERVQUAL模型构建城市体育公园适老化服务供需评价体系，并运用耦合协调度模型评估其供需匹配水平。通过对武汉市52座体育公园的实地调研及429份问卷数据的统计分析：适老化服务整体耦合协调度为0.634，属初级协调与需求滞后型；子系统层面呈现显著差异，其中有形性优质协调，而可靠性、响应性等维度均存在不同程度失调，暴露出“硬件设施优质化、软件服务滞后化”的结构性矛盾。为此，研究提出以“质量适配”为核心的服务优化路径：1）构建分层需求导向的运动空间系统；2）设计全周期服务运维保机制；3）搭建智慧化服务响应平台；4）完善专业化质量保障体系；5）创新人本化参与激励模式。以推动城市体育公园适老化服务供给由“低水平均衡”迈向“高质量协同”，为提升老年健康福祉与完善城市适老化建设提供支持。

Taking Wuhan as an example, this study constructs a supply and demand evaluation system for aging services in urban sports parks based on the SERVQUAL model, and uses the coupling coordination degree model to evaluate the matching level of supply and demand. Through field research on 52 sports parks in Wuhan and statistical analysis of 429 questionnaire data, the overall coupling coordination degree of aging services is 0.634, which belongs to the primary coordination and demand lag type. There are significant differences at the subsystem level, among which there are tangible and high-quality coordination, while there are different degrees of imbalance in reliability, responsiveness and other dimensions, exposing the structural contradiction of "high-quality hardware facilities and lagging software services". Therefore, this paper proposes a service optimization path with "quality adaptation" as the core, construct a hierarchical demand-oriented motion space system, design a full-cycle service operation and maintenance guarantee mechanism, build an intelligent service response platform, improve the professional quality assurance system, and innovate the humanistic participation incentive model. In order to promote the supply of aging services in urban sports parks from low-level balance to highquality coordination, it will provide support for improving the health and well-being of the elderly and improving the construction of urban age-friendly services.